9xo Privacy Policy

1 Scope of Information Collection

We collect only the information that is essential for providing our services. The information collected falls into two categories:

1.1 Information You Provide Directly

Information you provide directly during registration, login, or when contacting us includes:

• Full name and date of birth (for age verification — confirming 21+)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment-related information (partial details of bKash, Nagad, Rocket, or bank accounts)
• Messages sent to us via live chat or email

1.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser and operating system information
• Pages visited, session duration, and click data
• Tracking data collected through cookies and similar technologies
• Transaction history and game play records

2 Purpose of Using Information

The information collected is used for the purposes listed below:

• Account Management: To create, verify, and maintain your 9xo account.
• Identity Verification: To prevent access by those under 21 and to prevent fraud.
• Transaction Processing: To process deposit and withdrawal requests.
• Customer Support: To resolve your questions and issues.
• Security: To detect and prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: To conduct analysis for improving the user experience on our platform.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: To inform you about bonuses and offers where you have given consent (you can opt out at any time).

3 Data Storage and Security

9xo gives the highest priority to the security of your personal information. We use industry-standard technologies and practices to keep your information secure.

3.1 Encryption and Technical Security

• SSL/TLS encryption is used for all data transmission.
• Sensitive information (passwords, payment details) is stored using strong encryption algorithms.
• Regular security audits are conducted.
• Firewalls and access control systems are active to prevent unauthorized access.

3.2 Data Retention Period

Information is retained for as long as your account is active and for as long thereafter as legal or regulatory obligations require. Relevant records are generally kept for a minimum of five years after account closure. When no longer needed, information is securely deleted.

4 Sharing Information with Third Parties

9xo never sells or rents your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum information necessary to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment provider.
• Identity Verification Services: Information necessary to complete the KYC process may be shared with authorized verification service providers.
• Legal Authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
• Fraud Prevention: Limited information may be shared with security partners when needed to detect fraud or unlawful activity.

Your information is not shared with third parties for any purpose beyond the cases above. Third-party partners are also contractually bound to uphold our privacy standards.

5 Cookie Policy

9xo uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Used to analyze site usage and improve our services.

5.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

6 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of any inaccuracies in your information.
• Right to Deletion: In certain circumstances you can request that your personal information be deleted (complete deletion may not be possible where legal retention obligations apply).
• Right to Restrict Processing: In certain cases you can ask us to restrict the processing of your information.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Right to Complain: If you have objections to how we process your information, you have the right to file a complaint with the relevant authority.

To exercise any of these rights, contact our support team at [email protected].

7 Protection of Minors

9xo is an adults-only platform — for those aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory at registration, and if any user is confirmed to be under 21, their account and all associated information will be deleted immediately.

If you believe a minor is using our platform, please notify us at [email protected]. We will take the necessary steps promptly.

8 International Transfer of Data

Our servers and data processing services may be located in various countries. Wherever your information is processed, we ensure that the same security standards described in this policy are applied. Appropriate contractual safeguards are in place for data transfers.

9 Third-Party Links and Services

Our platform may integrate third-party services such as payment gateways or verification tools. These services have their own privacy policies and are outside our control. We recommend that you read the privacy policy of the relevant service.

10 Changes to This Policy

9xo may update this privacy policy from time to time. If there are significant changes, we will notify you at your registered email address or publish a notice on the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.

If you need a copy of a previous version, please contact our support team.